SUMMARY OF JOB DESCRIPTION

Job Number:	2009-0882N
Job Title:	Desktop Administrator
Department:	University Information Services - AITS
Grade/Level:	- -
Date Posted:	October 22, 2009
Duties And Responsibilities & Minimum Requirements:	The Desktop Administrator provides preferred assistance to Biomedical Graduate Research Organization (BGRO)members and to members of the GU Medical Center on all UIS supported technologies such as desktop computing, standard software applications, business applications, scientific applications, and enterprise services. The specialist provides a central point of contact for resolving multiple, complex technology issues across the departmental community, and provides a clearinghouse of information on available services. This FTE combines effective communication skills and strong technology skills to empower end users’ use of technology in their pursuit of teaching, learning, research and administrative goals. Technical Qualifications or Specialized Certification: Master’s degree in Information Technology or equivalent; preferably bilingual. MCP certification or higher preferred. Demonstrated experience diagnosing, testing, resolving, and communicating complex technical issues with a diverse user community. Experience in an academic computing organization preferred. Demonstrated experience documenting technical systems, solutions or software functions for end user audiences. Windows 2000-XP client and O/S installation, administration and maintenance. Mac OSX client and O/S installation, administration and maintenance; strong standard productivity application skills (includes knowledge of features and functionality , as well as operating system and hardware requirements on multiple platforms and ability to diagnose and resolve complex problems in this space) Standard productivity software includes MSOffice 2000-04 Mac and Windows platforms, e-mail clients (Outlook, Eudora, Mozilla, MacMail, Entourage), web browsers, html editors, various publishing tools (Acrobat, Endnote, Photoshop) and basic scientific applications (image and data acquisition). Strong conceptual understanding and previous helpdesk support experience in client/server integration, data networking and telecommunications. Demonstrated experience and support on client-side security issues including operating system configuration, and anti-virus software. Exposure to and experience supporting Linux or UNIX workstations, small database design (Access/sql), web development experience preferred but not required. Other Skills: Demonstrated initiative in learning emerging client-side technologies and changes to existing technologies such as new operating systems, applications, and devices. Excellent proven communication skills translating complex technical information into end-user audience targeted documentation (print or web page). Excellent customer-service attitude, proven ability to build relationships with clients, customers, or users. Excellent written and verbal communication skills. Strong analytical skills and human relations skills. Demonstrated ability to effectively work in a team environment, prior team or project leadership experience preferred.
	Georgetown University is an Affirmative Action / Equal Opportunity Employer.
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