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Click on Course Title For Detail Course Description
Operational Training Program Series:
GMS Timekeeper Training (May 28, 2013) -
Tuesday, May 28, 2013
Accounts Payable & Web EV Training (June 11, 2013) -
Tuesday, June 11, 2013
GMS Timekeeper Training (June 25, 2013) -
Tuesday, June 25, 2013
GMS Timekeeper Training (July 30, 2013) -
Tuesday, July 30, 2013
GMS Timekeeper Training (August 27, 2013) -
Tuesday, August 27, 2013
GMS Timekeeper Training (September 24, 2013) -
Tuesday, September 24, 2013
GMS Timekeeper Training (October 29, 2013) -
Tuesday, October 29, 2013
GMS Timekeeper Training (November 26, 2013) -
Tuesday, November 26, 2013
Leadership Development Series:
Fundamentals of Leadership (June 6, 2013) -
Thursday, June 06, 2013
Make Your Contacts Count: Networking Know-How for Organizational & Career Success (June 12, 2013) -
Wednesday, June 12, 2013
Thriving in the Workplace (June 18, 2013) -
Tuesday, June 18, 2013
Setting Goals and Standards and Evaluating Performance (June 19, 2013) -
Wednesday, June 19, 2013
Managerial Ethics (June 26, 2013) -
Wednesday, June 26, 2013
Practical and Legal Considerations for Managers (July 9, 2013) -
Tuesday, July 09, 2013
Seven Habits of Highly Effective People© (Summer 2013) -
Tuesday, July 09, 2013
Human Resources Policies and Procedures (July 16, 2013) -
Tuesday, July 16, 2013
Leading in Times of Significant Change (July 17, 2013) -
Wednesday, July 17, 2013
Preventing Workplace Harassment (July 23, 2013) -
Tuesday, July 23, 2013
The Courageous Follower (July 30, 2013) -
Tuesday, July 30, 2013
Project Management (July 31, 2013) -
Wednesday, July 31, 2013
Make Your Contacts Count: Networking Know-How for Organizational & Career Success (Sept. 25, 2013) -
Wednesday, September 25, 2013
The Courageous Follower (October 1, 2013) -
Tuesday, October 01, 2013
Managing for Peak Performance (October 9, 2013) -
Wednesday, October 09, 2013
Personal and Professional Development Series:
Law Center GMS Chart of Accounts Lecture & Hands On Training (May 23, 2013) 1:30-4:30 -
Thursday, May 23, 2013
GMS Chart of Accounts Hands On Training (May 23, 2013) 9-12 -
Thursday, May 23, 2013
GMS Chart of Accounts Hands On Training (May 24, 2013) 9-12 -
Friday, May 24, 2013
Business Writing II (June 3, 2013) -
Monday, June 03, 2013
Ignatian Discernment (June 4, 2013) -
Tuesday, June 04, 2013
Improve Your Public Speaking (June 10, 2013) -
Monday, June 10, 2013
GOCard Office (June 11, 2013) -
Tuesday, June 11, 2013
5 Secrets of Resilience (June 13, 2013) -
Thursday, June 13, 2013
OCAF Overview (June 20, 2013) -
Thursday, June 20, 2013
Customer Service (June 27, 2013) -
Thursday, June 27, 2013
[Click here for Technology Training at Georgetown by UIS]
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DETAILED COURSE DESCRIPTION
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GMS Timekeeper Training (May 28, 2013)
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Register Online
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| Time & Date: |
09:00:AM
- 12:00:PM,
Tuesday, May 28, 2013
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| Instructor: |
Roberta Kelly Paul, Claudette Richardson, Heather Lunders |
| Location: |
2121 Wisconsin Ave., Level C-2 |
| Development Units: |
2 |
Class is held at 2121 Wisconsin Avenue, Level C-2.
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Accounts Payable & Web EV Training (June 11, 2013)
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Register Online
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| Time & Date: |
10:00:AM
- 12:00:PM,
Tuesday, June 11, 2013
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| Instructor: |
Maleka Weatherspoon and Carla Boswell |
| Location: |
2121 Wisconsin Ave. C-2 Level Training Room |
| Development Units: |
2 |
Key topics include: processing Web Expense Vouchers, Petty Cash reimbursements, travel reimbursements and Purchase Order Invoices. PeopleSoft and Access+ online view functions will be discussed to allow users to investigate expenditures electronically. Audit compliance and Internal Control initiatives for the University will also be covered.
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GMS Timekeeper Training (June 25, 2013)
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Register Online
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| Time & Date: |
09:00:AM
- 12:00:PM,
Tuesday, June 25, 2013
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| Instructor: |
Roberta Kelly Paul, Claudette Richardson, Heather Lunders |
| Location: |
2121 Wisconsin Ave., Level C-2 |
| Development Units: |
2 |
Class is held at 2121 Wisconsin Avenue, Level C-2.
[Back To Summary List]
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GMS Timekeeper Training (July 30, 2013)
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Register Online
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| Time & Date: |
09:00:AM
- 12:00:PM,
Tuesday, July 30, 2013
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| Instructor: |
Roberta Kelly Paul, Claudette Richardson, Heather Lunders |
| Location: |
2121 Wisconsin Ave., Level C-2 |
| Development Units: |
2 |
Class is held at 2121 Wisconsin Avenue, Level C-2.
[Back To Summary List]
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GMS Timekeeper Training (August 27, 2013)
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Register Online
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| Time & Date: |
09:00:AM
- 12:00:PM,
Tuesday, August 27, 2013
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| Instructor: |
Roberta Kelly Paul, Claudette Richardson, Heather Lunders |
| Location: |
2121 Wisconsin Ave., Level C-2 |
| Development Units: |
2 |
Class is held at 2121 Wisconsin Avenue, Level C-2.
[Back To Summary List]
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GMS Timekeeper Training (September 24, 2013)
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Register Online
|
| Time & Date: |
09:00:AM
- 12:00:PM,
Tuesday, September 24, 2013
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| Instructor: |
Roberta Kelly Paul, Claudette Richardson, Heather Lunders |
| Location: |
2121 Wisconsin Ave., Level C-2 |
| Development Units: |
2 |
Class is held at 2121 Wisconsin Avenue, Level C-2.
[Back To Summary List]
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GMS Timekeeper Training (October 29, 2013)
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Register Online
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| Time & Date: |
09:00:AM
- 12:00:PM,
Tuesday, October 29, 2013
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| Instructor: |
Roberta Kelly Paul, Claudette Richardson, Heather Lunders |
| Location: |
2121 Wisconsin Ave., Level C-2 |
| Development Units: |
2 |
Class is held at 2121 Wisconsin Avenue, Level C-2.
[Back To Summary List]
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GMS Timekeeper Training (November 26, 2013)
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Register Online
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| Time & Date: |
09:00:AM
- 12:00:PM,
Tuesday, November 26, 2013
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| Instructor: |
Roberta Kelly Paul, Claudette Richardson, Heather Lunders |
| Location: |
2121 Wisconsin Ave., Level C-2 |
| Development Units: |
2 |
Class is held at 2121 Wisconsin Avenue, Level C-2.
[Back To Summary List]
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Fundamentals of Leadership (June 6, 2013)
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Register Online
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| Time & Date: |
09:30:AM
- 04:30:PM,
Thursday, June 06, 2013
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| Instructor: |
George Reese |
| Location: |
Leavey Center, Room 338 |
| Development Units: |
0 |
This core program provides an introduction to the essentials of good management and leadership. After completion of this course, you will be able to:
Define what it means to be effective at Georgetown University.
Assess your own leadership skills.
Understand the most influential management theories and how to apply them.
Identify the role that setting expectations has in enhancing performance.
Develop concrete plans for improving your management and leadership skills.
[Back To Summary List]
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Make Your Contacts Count: Networking Know-How for Organizational & Career Success (June 12, 2013)
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Register Online
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| Time & Date: |
09:30:AM
- 04:30:PM,
Wednesday, June 12, 2013
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| Instructor: |
Jim Wylde |
| Location: |
Leavey Center, Room 338 |
| Development Units: |
6 |
Take your networking skills to the next level by learning systematic and strategic ways to network. Get things done by building relationships across the white space on the organizational chart. Advance your career by networking inside and outside the University. In this interactive presentation you'll learn the rules and tools of networking, how to find state-of-the-art resources, improve your visibility, and attract more opportunity. Even if you've said, "I'm too busy," or "I'm too bashful," the confidence and competence you'll feel knowing these skills will bring more purpose and pleasure to your networking. Each participant will receive a copy of Lynne's book, "Great Connections: Small Talk and Networking for Businesspeople."
You'll learn how to:
- Master the 3 key moments in every relationship;
- Advance through the 5 stages in any relationship;
- Remember names... and teach them yours
- Answer "What do you do?" in a way that shows your character and competence;
- Steer small talk to uncover resources and referrals;
- Make the most of memberships, associations, and conventions;
- Become the natural and only choice when opportunity arises;
- Know what to do and say in a variety of professional and business situations;
- Think strategically about where to and when to network;
- Join groups of people who are already talking;
Penetrate the 'inner circle' in the groups you join;
- Design ways to re-connect, follow-up, and stay in touch.
[Back To Summary List]
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Thriving in the Workplace (June 18, 2013)
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Register Online
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| Time & Date: |
09:30:AM
- 04:30:PM,
Tuesday, June 18, 2013
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| Instructor: |
George Reese |
| Location: |
Leavey Center, Room 338 |
| Development Units: |
6 |
What makes some people better able to handle the stress and problems we find in the workplace? Why are some people seemingly more motivated, able to cope, and creative even in times of great change and ambiguity? Join your colleagues in this practical workshop to use self assessments and other exciting group exercises to:
- Define emotional intelligence.
- Identify your personal and social competencies.
- Determine your strengths and improvement opportunities.
- Develop a specific action plan to improve your tolerance for ambiguity and change.
There is a materials fee of $50.00 for this class.
[Back To Summary List]
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Setting Goals and Standards and Evaluating Performance (June 19, 2013)
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Register Online
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| Time & Date: |
09:30:AM
- 04:30:PM,
Wednesday, June 19, 2013
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| Instructor: |
Joseph Raia |
| Location: |
Leavey Center, Room 338 |
| Development Units: |
6 |
Most managers and employees do not look forward to performance reviews. Knowing how to use the appraisal system to establish realistic and measurable performance standards, increase motivation, and develop employees is one of management's most vital responsibilities. At the end of this course you will be able to:
- Identify the differences between goals and performance standards;
- Establish expectations and standards that are specific, realistic, measurable, and achievable;
- Write job specific goals and performance standards to evaluate them;
- Use performance reviews as a tool for employee development.
[Back To Summary List]
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Managerial Ethics (June 26, 2013)
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Register Online
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| Time & Date: |
09:30:AM
- 04:30:PM,
Wednesday, June 26, 2013
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| Instructor: |
Douglas McCabe, Ph.D. |
| Location: |
Leavey Center, Room 338 |
| Development Units: |
6 |
This dynamic and most current topical seminar will cover the following subjects: the factors affecting ethical decision-making; barriers to improved organizational ethics; creating and maintaining an ethical organizational climate; types of ethical dilemmas; and the criteria for evaluating social performance. Upon completion of this seminar, the participant will:
- Be knowledgeable of the arguments for good organizational citizenship,
- Have mastered the fundamental principles of managerial ethics,
- Know the levels at which ethical issues must be addressed, and
- Be up-to-date on employees’ right to due process and fair treatment.
Case studies, simulations, and class participation will be integrated as learning tools to enable the seminar participant to put into practice the relevant principles as they relate to the establishment of appropriate codes of conduct.
[Back To Summary List]
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Practical and Legal Considerations for Managers (July 9, 2013)
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Register Online
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| Time & Date: |
09:30:AM
- 12:30:PM,
Tuesday, July 09, 2013
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| Instructor: |
Panelists from Human Resources, Office of Affirmative Action, and Faculty and Staff Assistance Prog. |
| Location: |
Leavey Center, Room 338 |
| Development Units: |
0 |
Supervisors and managers at Georgetown personify the university’s attitudes about employees. Lack of knowledge or skills in university policies and the application of relevant employment law affects employee motivation, productivity, and job satisfaction. In addition, inappropriate actions on the part of managers can result in serious grievances and law suits. At the end of this course you will be able to:
- Identify specific employment laws and ways to ensure compliance
.
- Identify the resources available to you.
- Apply affirmative action and EEO guidelines.
- Define jobs, and establish and evaluate performance standards.
- Apply legal and human resources perspectives to common problems that will enable you to make sound and effective workplace decisions.
[Back To Summary List]
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Seven Habits of Highly Effective People© (Summer 2013)
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Register Online
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| Time & Date: |
09:30:AM
- 04:30:PM,
Tuesday, July 09, 2013
09:30:AM
- 04:30:PM,
Thursday, July 11, 2013
09:30:AM
- 04:30:PM,
Tuesday, July 16, 2013
09:30:AM
- 04:30:PM,
Thursday, July 18, 2013
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| Instructor: |
Larry Center |
| Location: |
Law Center - 5013 Hotung |
| Development Units: |
10 |
Stephen R. Covey writes, “Interdependence is a higher value than independence.” Effectiveness, he argues, requires us to be collaborative, deliberative, cooperative, and principled. Character counts more than personality. In this course you will learn to:
- Develop a step-by-step pathway for living with fairness, integrity, honesty, and human dignity;
- Understand the principles that provide us with the security to adapt to change;
- How to take advantage of the opportunities that change creates.
This is a four-day course. You must attend all four days to receive credit.
Your department will be charged a materials fee of $90 for this course.
[Back To Summary List]
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Human Resources Policies and Procedures (July 16, 2013)
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Register Online
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| Time & Date: |
09:30:AM
- 12:30:PM,
Tuesday, July 16, 2013
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| Instructor: |
HR Generalists |
| Location: |
Law Center - Williams Library Room 520 |
| Development Units: |
0 |
How to read, understand, and interpret human resources policies and procedures using the Georgetown University Human Resources Policy Manual as the primary resource.
[Back To Summary List]
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Leading in Times of Significant Change (July 17, 2013)
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Register Online
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| Time & Date: |
01:00:PM
- 04:30:PM,
Wednesday, July 17, 2013
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| Instructor: |
Joseph Raia |
| Location: |
Leavey Center, Room 338 |
| Development Units: |
3 |
Front-line and mid-level leaders play a crucial role at any time. During times of significant change, their leadership challenge - and their leadership opportunity - become even greater. The opportunity to truly have a tremendous impact on employee performance and engagement is at a peak.
A new survey of senior executives provides clear advice in these times of significant change. The findings from this survey form the basis for this highly interactive and thought-provoking session. Ten clear themes, with over 30 specific recommendations, for successful leadership in these times emerged. The survey findings and this workshop are filled with tangible, specific, and practical advice. No esoteric models or ‘consultant-speak’ – just plenty of good, solid information that can be put into practice immediately. The insights and recommendations covered in this program strike at the heart of effective leadership practices in times of significant change.
[Back To Summary List]
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Preventing Workplace Harassment (July 23, 2013)
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Register Online
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| Time & Date: |
09:30:AM
- 12:30:PM,
Tuesday, July 23, 2013
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| Instructor: |
Michael Smith |
| Location: |
Leavey Center, Room 338 |
| Development Units: |
0 |
Ensure respectful behavior to counter sexual and other forms of illegal harassment. Learn how to understand sexual harassment policy, interpret University policies, and establish a harassment free workplace. Special emphasis on the role of the Office of Affirmative Action, University Human Resources and University Counsel as advisors who can assist in preventing problems before they occur.
[Back To Summary List]
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The Courageous Follower (July 30, 2013)
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Register Online
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| Time & Date: |
09:30:AM
- 04:30:PM,
Tuesday, July 30, 2013
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| Instructor: |
Ira Chaleff |
| Location: |
Leavey Center, Room 338 |
| Development Units: |
0 |
In the age of collaboration, “following” does not mean subservience and passivity. Collaborative leaders need followers who are willing to take initiative and responsibility, identify and resolve problems, and who have the courage to speak up when actions or decisions are off target. This interesting and challenging course will enable you to:
- Identify the requirements to reduce fear of failure and challenge in your work team.
- Establish an environment in which people accept responsibility and accountability.
- Develop a new model for leadership and followership.
[Back To Summary List]
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Project Management (July 31, 2013)
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Register Online
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| Time & Date: |
09:30:AM
- 04:30:PM,
Wednesday, July 31, 2013
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| Instructor: |
Mary Thomas Newsom |
| Location: |
Leavey Center, Room 338 |
| Development Units: |
6 |
This course will offer you ten steps for effective project management. Ideas for planning and setting goals will be discussed. Common threats to success will be discussed. Tips for successful meetings and for working with a team are emphasized. Guidelines for prioritizing and delegating are included in this seminar. Participants will learn:
- Identifying and carving out time for priorities;
- Five stages of project management;
- Eight steps to a well managed project;
- Understanding obstacles;
- Organizing and planning for meetings;
- Communicating your way to success;
- Delegation skills;
- Managing your stress.
[Back To Summary List]
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Make Your Contacts Count: Networking Know-How for Organizational & Career Success (Sept. 25, 2013)
|
|
|
Register Online
|
| Time & Date: |
09:30:AM
- 04:30:PM,
Wednesday, September 25, 2013
|
| Instructor: |
Jim Wylde |
| Location: |
Leavey Center, Room 338 |
| Development Units: |
6 |
Take your networking skills to the next level by learning systematic and strategic ways to network. Get things done by building relationships across the white space on the organizational chart. Advance your career by networking inside and outside the University. In this interactive presentation you'll learn the rules and tools of networking, how to find state-of-the-art resources, improve your visibility, and attract more opportunity. Even if you've said, "I'm too busy," or "I'm too bashful," the confidence and competence you'll feel knowing these skills will bring more purpose and pleasure to your networking. Each participant will receive a copy of Lynne's book, "Great Connections: Small Talk and Networking for Businesspeople."
You'll learn how to:
- Master the 3 key moments in every relationship;
- Advance through the 5 stages in any relationship;
- Remember names... and teach them yours
- Answer "What do you do?" in a way that shows your character and competence;
- Steer small talk to uncover resources and referrals;
- Make the most of memberships, associations, and conventions;
- Become the natural and only choice when opportunity arises;
- Know what to do and say in a variety of professional and business situations;
- Think strategically about where to and when to network;
- Join groups of people who are already talking;
Penetrate the 'inner circle' in the groups you join;
- Design ways to re-connect, follow-up, and stay in touch.
[Back To Summary List]
|
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The Courageous Follower (October 1, 2013)
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Register Online
|
| Time & Date: |
09:30:AM
- 04:30:PM,
Tuesday, October 01, 2013
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| Instructor: |
Ira Chaleff |
| Location: |
Leavey Center, Room 338 |
| Development Units: |
0 |
In the age of collaboration, “following” does not mean subservience and passivity. Collaborative leaders need followers who are willing to take initiative and responsibility, identify and resolve problems, and who have the courage to speak up when actions or decisions are off target. This interesting and challenging course will enable you to:
- Identify the requirements to reduce fear of failure and challenge in your work team.
- Establish an environment in which people accept responsibility and accountability.
- Develop a new model for leadership and followership.
[Back To Summary List]
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|
Managing for Peak Performance (October 9, 2013)
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Register Online
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| Time & Date: |
09:30:AM
- 04:30:PM,
Wednesday, October 09, 2013
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| Instructor: |
Douglas McCabe, Ph.D. |
| Location: |
Leavey Center, Room TBD |
| Development Units: |
6 |
Learn practical hands-on techniques to develop and maintain effective employee relations. Through this workshop you will learn how to:
- Apply motivation theories.
- Delegate authority and responsibility.
- Use an effective progressive discipline system.
- Make performance review sessions productive.
- Manage by objectives.
[Back To Summary List]
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Law Center GMS Chart of Accounts Lecture & Hands On Training (May 23, 2013) 1:30-4:30
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Register Online
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| Time & Date: |
01:30:PM
- 04:30:PM,
Thursday, May 23, 2013
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| Instructor: |
Shelton Bellamy and Heather Lunders |
| Location: |
Law Center - Williams Library Computer Learning Center |
| Development Units: |
3 |
This training will cover the following:
- Reviewing the new organizational worktags
- How to use the cost center mapping table to crosswalk between current cost center to new organizational worktags
- How to complete GMS forms with new organizational worktags
- How to enter the new worktags in GMS.
[Back To Summary List]
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GMS Chart of Accounts Hands On Training (May 23, 2013) 9-12
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Register Online
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| Time & Date: |
09:00:AM
- 12:00:PM,
Thursday, May 23, 2013
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| Instructor: |
Shelton Bellamy and Heather Lunders |
| Location: |
2121 Wisconsin Ave., Level C-2 |
| Development Units: |
3 |
This training is for HR Contacts, HR Partners, Student Employment Reviewers, Finance Partners and CFOs. It will cover the following:
- Reviewing the new organizational worktags
- How to use the cost center mapping table to crosswalk between current cost center to new organizational worktags
- How to complete GMS forms with new organizational worktags
- How to enter the new worktags in GMS.
[Back To Summary List]
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GMS Chart of Accounts Hands On Training (May 24, 2013) 9-12
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Register Online
|
| Time & Date: |
09:00:AM
- 12:00:PM,
Friday, May 24, 2013
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| Instructor: |
Shelton Bellamy and Heather Lunders |
| Location: |
2121 Wisconsin Ave., Level C-2 |
| Development Units: |
3 |
This training is for HR Contacts, HR Partners, Student Employment Reviewers, Finance Partners and CFOs. It will cover the following:
- Reviewing the new organizational worktags
- How to use the cost center mapping table to crosswalk between current cost center to new organizational worktags
- How to complete GMS forms with new organizational worktags
- How to enter the new worktags in GMS.
[Back To Summary List]
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Business Writing II (June 3, 2013)
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Register Online
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| Time & Date: |
09:30:AM
- 04:30:PM,
Monday, June 03, 2013
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| Instructor: |
Susan O'Shaughnessy |
| Location: |
BACC Lab, Lower Level, Dahlgren Medical Library |
| Development Units: |
6 |
Would you like to hone your writing skills for increased effectiveness? This course is targeted toward participants who have command of basic writing skills and would like to dramatically improve their writing effectiveness. Participants will learn how to:
- Organize writing for logical flow and easy comprehension;
- Construct concise, powerful sentences;
- Write toward a purpose and evaluate effectiveness.
This course is designed for those who have completed the Business Writing course (or who have significant writing experience). The majority of class time is spent applying writing skills, rather than learning them. Participants review sample materials, produce in-class writing, and receive individual feedback. Skills gained will strengthen the composition of a variety of business documents, including letters, e-mail, proposals, and business reports.
[Back To Summary List]
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Ignatian Discernment (June 4, 2013)
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Register Online
|
| Time & Date: |
09:30:AM
- 12:30:PM,
Tuesday, June 04, 2013
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| Instructor: |
Stephen Spahn, S.J. |
| Location: |
Leavey Center, Room 338 |
| Development Units: |
2 |
This course explores the timeless challenge of decision making from a Jesuit perspective. St. Ignatius Loyola, the founder of the Jesuits, spent much of his youth making bad decisions. Yet he came to learn from his mistakes. His principal work, The Spiritual Exercises, is full of practical help for people who need to make choices simple and difficult alike. The course will examine some of these tools.
[Back To Summary List]
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Improve Your Public Speaking (June 10, 2013)
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Register Online
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| Time & Date: |
01:00:PM
- 04:00:PM,
Monday, June 10, 2013
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| Instructor: |
Jennifer Blanck |
| Location: |
Leavey Center, Room 338 |
| Development Units: |
3 |
Interested in learning how to improve your public speaking skills? During this session, you will strengthen your understanding of some key elements of delivering an effective message and increase awareness of your own personal speaking challenges.
[Back To Summary List]
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GOCard Office (June 11, 2013)
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Register Online
|
| Time & Date: |
09:30:AM
- 12:30:PM,
Tuesday, June 11, 2013
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| Instructor: |
GOCard Office Staff |
| Location: |
Leavey Center, Room 338 |
| Development Units: |
2 |
The GOCard Office does more than just provide ID cards to university staff and students. Learn all of the uses of the GOCard and services available from the GOCard Office. At the end of this presentation you will be able to:
- Identify resources available to you through the GOCard Office.
[Back To Summary List]
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5 Secrets of Resilience (June 13, 2013)
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Register Online
|
| Time & Date: |
09:30:AM
- 04:30:PM,
Thursday, June 13, 2013
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| Instructor: |
Doug Hensch, M.Ed., MAOM |
| Location: |
Leavey Center, Room 338 |
| Development Units: |
6 |
What is the difference between people who fail and those that succeed? The research from the last 30 years suggests that it's not education, training, or experience. Resilience (the ability to bounce back and forward) helps people cope with adversity and thrive with uncertainty and change. The format is engaging and uses real anecdotes and accelerated learning techniques to drive simple changes in behaviors and thought patterns that benefit individuals, organizations, and teams. This interesting and challenging class will enable you to:
- Discuss the science behind resilience
- Identify the five key skills needed to be more resilient
- Define resilient behaviors and thought patterns
- Identify 2-4 new behaviors to increase resilience
- Create a resilience plan
[Back To Summary List]
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OCAF Overview (June 20, 2013)
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Register Online
|
| Time & Date: |
09:30:AM
- 12:30:PM,
Thursday, June 20, 2013
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| Instructor: |
Phylander Pannell |
| Location: |
Leavey Center, Program Room |
| Development Units: |
2 |
This course explores services offered through the Office of Campus Activities Facilities.
[Back To Summary List]
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Customer Service (June 27, 2013)
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|
|
Register Online
|
| Time & Date: |
09:30:AM
- 04:30:PM,
Thursday, June 27, 2013
|
| Instructor: |
George Reese |
| Location: |
Leavey Center, Room 338 |
| Development Units: |
6 |
One thing that really matters in a high-pressure work environment is customer value, a complex combination of tangibles and intangibles. Customer-centered offices see the customer as the starting point, listening post, and ultimate arbiter of everything they do. The staff cares about the customer's needs and expectations, and experience. This program will help you create customer value that connects "product" to "service" and where one size does not fit all. At the end of this session you will be able to:
- Let customers know you have not only listened to them, you have heard their request;
- Turn a frustrating situation into a win/win solution;
- Make a winning first impression and avoid potential misunderstandings and conflicts;
- Establish beneficial relationships with your customers;
- Cope with difficult situations, circumstances, and irate customers;
- Communicate that you value your customers' needs and expectations.
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