CCPE NetID Reset Services for Non-Credit Students:
Don't Know Your NetID Password?

If you have forgotten your NetID password, the CCPE NetID Reset-Center staff can create a new one for you by "resetting" it. When you request a password reset, the CCPE NetID Reset-Center staff changes your password to the capital letter "A" and the last six digits of your Social Security Number (or, if you don't have an SSN, your Georgetown-assigned ID number). The CCPE NetID Reset-Center staff cannot view your old password.

A university or government-issued photo ID must be presented for all password reset requests. Staff cannot reset your password without positively verifying your identity with a photo ID.

You can reset your password by doing one of the following:

Request a Password Reset by Fax
If you cannot make it to one of the on-campus reset locations, you can send your request by fax accompanied by a photocopy of your photo ID.

1. Print and fill out the password reset request form.
2. Make a legible photocopy of your university or government-issued photo ID. Note: Because faxes tend to darken in transmission, we recommend photocopying your ID on a very light setting. Some photocopiers have a "photo setting". If we cannot make out the printed text and the picture on the photocopy, we cannot complete your request.
3. Fax both the form and the photocopy to the CCPE NetID Reset-Center at 703.812.3810.

Fax requests are typically completed within one business day. You will be contacted at the phone number or email address you put on the form when it has been completed.

Note: Your temporary password will expire 72 hours after the reset is complete. Be sure to request a reset at a time when you will have computer access for several days.

Request a Password Reset by E-mail
You can also e-mail your request with a scanned or digital picture of your photo ID and e-mail it as an attachment.

1. Scan or take a digital picture of your university or government-issued photo ID.
2. Attach the image file to an e-mail message with the following information and send to qc3@georgetown.edu.

• Your full name
• Your NetID (if you know it)
• A daytime phone number or non-Georgetown e-mail address where you can be reached once the password is reset
• A signed note stating, "Please reset my NetID password"

E-mail requests are typically completed within one business day. You will be contacted at the phone number or e-mail address you indicated in your message when it has been completed. You can also call the CCPE NetID Reset-Center after sending your request to complete the reset more quickly over the phone. Call 202-687-7714 after sending your e-mail message.

Note: Your temporary password will expire 72 hours after the reset is complete. Be sure to request a reset at a time when you will have computer access for several days.