This course introduces the participant to the Balanced Scorecard (BSC) model of performance measurement and strategy mapping developed by Robert Kaplan and David Norton at Harvard University as an organizing principle for the various aspects of strategic management, including planning, measurement and evaluation, quality assurance, process design and improvement, organization development and learning, benchmarking, human capital management, leadership, and customer focus.

This course is designed for executives, managers, professionals, program and project managers, and consultants seeking insight and skills in setting, measuring, tracking, and attaining organizational goals and demonstrable results. The participant will be able to apply the various elements of strategic management theory and practice in an organizational setting using the Balanced Scorecard as an organizing principle.

The participant will be able to identify those approaches to strategic management best suited to his or her own personal style and the particular organization in which he or she works.