When is E-mailing SHI Most Appropriate?
Please e-mail Student Health Insurance at
- You are overseas and do not have access to a telephone during regular business hours;
- You have submitted a waiver form within the past five business days, you have not received an e-mail from SHI, and you have reviewed your student account but a credit has not yet been posted;
- You have submitted an acceptance form within the past two weeks, but The United HealthCare Network Pharmacy cannot identify you in their system; or,
- You need confirmation of receipt of other correspondence.
How Can SHI Properly Identify You In Order to Accurately Respond to Your E-mail?
Use your GU e-mail address when sending an inquiry to SHI. Include your GUID number beginning with an "8" in the e-mail subject line in order to be properly identified.